Vendor Guidelines
Surrey Memorial Hospital Foundation > Vendor Program > Vendor Guidelines

Application Process

• New vendors must submit with their Application Form a signed Vendor Guidelines & Agreement Form and Vendor Waiver Form in order to be considered for the Vendor Program (see below)

• Vendor Application
• Vendor Guidelines & Agreement
• Vendor Waiver

Scheduling

• January to June dates will be booked in October of the previous year
• July to December dates will be booked in May
• New vendors will be booked (based on space availability) once their application package is received
• Every effort will be made to ensure that vendors with similar products are not scheduled for the same day or time period to help maximize sales

Table Administration Fees & Payment Schedule

• A flat fee of $75/ day for two 6 ft tables
• Payment is due no later than the first day of the previous month of the scheduled date

Payment Options

• Credit Card preferred

Cancellation

• Cancellations must be made no later than 5 business days prior to the booking, in which case table fees will be applied to a future booking
• Late cancellations will be subject to a $25 fee
• Table fees will apply to vendor no-shows. It is the responsibility of the vendor to ensure they show up for their scheduled vending dates.
  
  

Restricted products

These items are not permitted for sale in the Vendor Areas:

• Used or previously owned items
• Scented products, unless properly packaged
• Stuffed animals
• Latex balloons
• Flowers and floral arrangements
• Investments, real estate opportunities, insurance, cellular phone contracts and such services
• Ready to eat food items, vitamins, and health supplements
  
  

Hours of Operation  

• Vendor tables are open Monday to Friday from 8:30am to 4:30pm (hours may be extended)
• Vendors are not to leave the Vendor tables before 4:30pm
• Vendor tables are closed on Saturdays, Sundays and statutory holidays
• Staffing and break coverage are the responsibility of the vendor
  
  

Location

• Three sets of two 6 ft tables are located near the cafeteria in the North Building

Access

• The Cafeteria can be accessed through the Fraser Valley Cancer Centre parking lot (138th St. & 96th Ave.) for loading and unloading purposes only

Parking

• Parking fees are the responsibility of the vendor (pay parking is available on and around the hospital site)
• Vendors parking in Fraser Valley Cancer Centre patient spots will be ticketed and towed

Set-up

• The tables must be left in the configuration set up by the Foundation office
• A pathway must always be kept clear to the cafeteria in case of an emergency
• Each vendor space is restricted to the 2 tables provided by the Foundation, other tables may not be used
• Each vendor will be assigned a table number (between 1 & 3) for their scheduled vending date
• Please see the vendor area diagram for the location of each table number and for more information (location diagram)
• The Vendor is responsible for providing their own tablecloths and skirting, lighting, and all other items for the space

Phone

• A single phone jack is provided at each of the vendor areas. Vendors are responsible for bringing their own phone and credit or debit card machines

Advertising

• Surrey Memorial Hospital Foundation will post a monthly Vendor Schedule at various public locations throughout the hospital, a copy of the calendar will be sent to all SMH employees with email addresses, and a monthly calendar will be available on the Foundation website
• The posting of flyers or posters around the hospital buildings or grounds is not permitted 
• It is the Vendor’s responsibility to ensure their “Vendor Description” on the website is accurate

Code of Conduct

• Vendors must be respectful of staff, patients and fellow vendors while at Surrey Memorial Hospital
• Respectful conduct includes maintaining professional behaviour at all times; aggressive sales techniques and direct solicitation will not be tolerated
• Vendors engaging in disruptive or unprofessional behaviour may be removed from the program